Spa Therapist

We’re in search of a qualified Spa Therapist for a 5 Star Hotel in Hout Bay! Please note, this is a live-out position.

Minimum Requirements:

• Fully qualified therapist with certification from a recognized institution.
• Knowledgeable and experienced in Africology range of spa products is advantageous.
• Previous Experience working in a 4*/5* Game Lodge or Hotel.

Personal Attributes:

• Guest-focused with a commitment to providing exceptional customer service.
• Possess strong upselling skills to promote spa services and products.
• Friendly, approachable, and able to create a welcoming atmosphere for guests.

Candidate Requirements

Duties & Responsibilities:

Selling Spa Treatments:

• Promote and sell spa treatments and packages to guests, ensuring they are aware of available services and benefits.
• Utilize effective upselling techniques to enhance guest experiences and maximize revenue.

Mentoring of Junior Spa Therapists:

• Provide guidance and support to junior spa therapists, assisting with training and development as needed.
• Share knowledge and expertise in spa treatments and customer service to maintain high standards of performance.

Providing Treatments in Line with Lodge Offering:

• Perform spa treatments, including massages, facials, body wraps, and other therapies, in accordance with the lodge’s offerings and standards.
• Tailor treatments to meet the individual needs and preferences of each guest, ensuring a personalized experience.

Ensuring Guest Needs are Met:

• Maintain a professional and attentive approach to guest interactions, addressing inquiries, concerns, and special requests promptly and courteously.
• Create a relaxing and rejuvenating environment for guests, ensuring their comfort and satisfaction throughout their spa visit.

Ensuring Spa Revenue Growth:

• Actively contribute to the growth of spa revenue by achieving sales targets and promoting repeat business through exceptional service and guest engagement.
• Identify opportunities for enhancing the spa’s offerings, such as introducing new treatments or packages, to attract new clientele and increase profitability.