Hotel Manager

SynergyR  Vacancies – Hotel Manager

Are you ready to take the helm of an upscale hotel, managing its full range of operations? Our client, a leading hospitality establishment, is seeking a skilled Hotel Manager to oversee all aspects of its operations, ensuring impeccable service and guest satisfaction.

Key Responsibilities:

• Full-spectrum management of an upscale hotel, including general management, F&B management, front office & reservations management, and staff management and development.
• Establish and nurture guest relationships, promptly addressing guest needs and maintaining efficient check-in procedures.
• Ensure effective coordination between reservations, front office staff, and other departments, maintaining balanced accounts and accurate check-out procedures.
• Uphold company policies within the housekeeping department, maintaining exclusivity procedures and conducting systematic checks of all front-of-house areas.
• Monitor facility faults and repairs, ensuring prompt action and maximum security.
• Conduct monthly asset counts, manage daily cash-ups, and ensure high-quality service standards are met.
• Maintain cleanliness standards in all hotel areas, monitor daily variance reports, and manage void reports.
• Implement and maintain company SOPs, conduct regular on-the-job training, and manage staff through HR files and performance appraisals.

Financial Duties:

• Implement revenue-increasing initiatives and maintain debtors control.
• Manage travel platform commissions and achieve targeted food and beverage costs.
• Sign off on purchase orders and income statements monthly.

Human Resources:

• Maintain staff files, conduct regular performance appraisals, and participate in progressive discipline procedures as needed.

Candidate Requirements:

• Grade 12 qualification.
• Degree/diploma in Management, Finance, or Tourism.
• Minimum of 5 years’ experience as a General Manager in a 4/5-star establishment with at least 100 beds.
• F&B background preferred.
• Proficiency in Opera software and computer literacy.
• Contactable references.

If you possess the necessary qualifications and are ready to lead a dynamic team in the hospitality industry, apply now to join our esteemed client as a Hotel Manager. Let’s elevate guest experiences together!