Client Relationship Officer | Affinity Health

Affinity Health Careers  – Client Relationship Officer

A Medical Insurance Company based in Benoni, Gauteng, is seeking a Client Relationship Officer to join their team. The Client Relationship Officer will be responsible for providing support, managing client relationships, and addressing any client issues that may arise, while also assisting with support for members registered on the company’s plans.

Key Responsible Areas

• Build relationships with employers
• Handle day-to-day activities required by employers
• Provide customer care support to members and companies
• Conduct general administrative duties

Tasks

Build relationships with employers

• Foster ongoing relationships with key stakeholders at client companies
• Manage and maintain information for assigned group of companies, ensuring compliance with regulations
• Process new member applications and ongoing applications accurately
• Confirm new memberships and deliver welcome packs to companies
• Ensure assigned companies are fully compliant and premiums are paid on time

Handle day-to-day activities required by employers

• Provide daily servicing to employers
• Assist employers with any issues related to employee memberships
• Review monthly employee schedules for accuracy
• Provide monthly interaction with clients

Provide customer care support to members and companies

• Respond to enquiries from customers and management via telephone and email
• Manage inbound calls for assigned group schemes
• Assist with Please Call Me numbers and notify Finance of any membership changes
• Ensure accuracy of Bordereau and membership movements
• Maintain regular contact with assigned company contacts and assist with queries or claims

Conduct general administrative duties

• Perform any tasks assigned by management
• Adhere to departmental reporting requirements
• Provide support to Sales Executives and Take on Team members

Essential Qualifications

• Matriculation certificate

Essential Experience

• Previous experience in customer service or client relations roles
• Familiarity with administrative tasks and customer support processes

Knowledge and Skills

• Strong interpersonal and communication skills
• Attention to detail and accuracy in administrative tasks
• Ability to manage multiple tasks and priorities effectively

Attributes

• Team player
• Strong customer service orientation
• Ability to work independently and collaboratively
• Reliable and adaptable