Team Leader | Sanlam

The Commercial Portfolio Management Centre of Expertise is seeking a Team Leader to be based in Auckland Park. This role requires strong leadership and management skills, as well as the ability to cultivate positive relationships. The successful candidate should possess excellent communication and negotiation skills, along with a proactive ‘can-do’ attitude. Appointment will align with the company’s Employment Equity plan.

Key Responsibilities:

• Prepare renewal scopes, allocate work, and manage workflow for all CPM renewals.
• Review and authorize renewal recommendations proposed by the team.
• Monitor work quality, providing leadership and coaching as needed to foster learning and decision-making.
• Ensure timely delivery of renewal recommendations according to standard operating procedures and service level agreements.
• Track risk improvement and profitability on renewal recommendations.
• Enhance existing renewal processes by adapting to environmental changes and region recommendations.
• Plan and organize ad-hoc day-to-day operations, processes, and team outputs.
• Cultivate and maintain relationships with key stakeholders.
• Implement profitability while managing intermediary activities on external systems, influencing and gaining buy-in.
• Address staff issues and optimize resources, including building technical expertise to meet Key Result Areas (KRAs).
• Effective communication in English and Afrikaans.
• Perform under pressure with resilience and adherence to Santam Values.

Qualifications and Experience:

• Demonstrated experience in team management.
• Eight years’ experience in Commercial underwriting, assessing risks, determining pricing, and terms across all insurance classes (Property, Casualty, and Motor).
• Working knowledge of Re-Insurance.
• Motor Fleet underwriting expertise.
• Grade 12 (Matric Certificate) with acceptable pass mark.
• Certificate of Proficiency (CoP) or equivalent.
• Intermediate Certificate in Business Studies (ICiBS).
• Higher Certificate in Insurance or equivalent.
• Regulatory Examinations (RE) with full qualification.
• Computer literacy (MS Word, Excel, and PowerPoint – intermediate proficiency).
• Thorough technical knowledge of Santam Commercial and Santam AGRI products.
• Valid driver’s license.

Skills:

• Analytical thinking.
• Understanding of insurance and underwriting principles.
• Strong interpersonal skills.
• Deadline-oriented execution.
• Flexibility and adaptability.
• Negotiation and presentation skills.
• Attention to detail.
• Solution-oriented mindset.
• Collaboration and teamwork.
• Self-confidence.

Competencies:

• Delivering results and meeting customer expectations.
• Relating and networking.
• Analyzing.
• Applying expertise and technology.
• Achieving personal work goals and objectives.