Bookings Clerk | CFAO

The primary role of the Bookings Clerk is to assist in daily administrative tasks, general office duties, and customer interaction.

Minimum Requirements:

• Grade 12 qualification or equivalent.
• Minimum of one year clerical experience, preferably in the motor industry.
• Proficiency in computer literacy.
• Clean criminal record.
• Good verbal and written communication skills in English.
• Technical qualification advantageous.

Core Job Functions:

• Collect all pre-service/repair booking information:
  • Promptly and professionally handle all calls related to service inquiries/bookings.
  • Identify existing customer details in the system.
  • Identify outstanding campaigns and service requirements.
  • Ensure accurate understanding of customer needs by asking appropriate probing questions.
  • Offer booking options throughout the day (e.g., Formula 1 booking, conventional booking, staggered drop-off, etc.).
  • Monitor dealer booking system for capacity.
  • Create service bookings and confirm all customer information accurately.
• Arrange all service/repair bookings:
  • Organize pre-diagnostic test drives with Foreman/Controller or Service Manager as needed.
  • Identify and flag repeat repairs and manage the process.
  • Update customer details if necessary.
  • Reschedule “no show” customers.
  • Confirm customer’s preferred contact method for progress updates on the vehicle.
  • Book all teleservice clients.
  • Attend to all online bookings promptly.
  • Prepare job cards for the next day.
  • Inform clients of outstanding campaigns, update systems, order parts, and book vehicles.
  • Maintain control over the driver system.

This position offers an opportunity to contribute to our service excellence and customer satisfaction while gaining valuable experience in the automotive industry. Join us in providing exceptional automotive solutions to our clients across South Africa.