Distribution Supervisor | SAB Vacancies

SAB Vacancies – Distribution Supervisor

The primary purpose of this role is to drive a consistent Service Level by ensuring superior Point of Consumption (POC) execution of the Delivery Process while responsibly executing our competition strategy. Grow profitability by exploiting delivery mode opportunities.

Key Roles and Responsibilities:

Delivery Productivity Management:

• Conduct in-trade coaching with errant offenders on MBFU, refusals, and OODD.
• Ensure adherence to delivery modes and continually seek opportunities to pursue cheaper modes.
• Verify master data for accuracy.
• Perform in-trade Owner Driver standard verification.
• Adhere to market visit plan with in-trade presence for a minimum of x4 days a week, ensuring adherence to SOPs and OWDs, and addressing gaps where necessary.

Quality Management:

• Ensure Quality is integral to the Route Delivery Execution Process and ensure compliance.
• Ensure all employees understand the customer complaint process, track KPIs, and implement action plans for improvement.
• Track and implement Consumer complaints GOPS.
• Train and equip the driver base to identify quality-related issues and understand correct handling methodology to minimize issues.

Capacity Occupation and Refusal Management:

• Establish SLAs with 2DCP on Capacity Occupation daily optimization.
• Ensure appropriate communication channels are in place and develop action plans to track Refusals.
• Ensure adherence to return policies covering all items and update as necessary.

Support Service Social Systems:

• Establish routines with Customer Experience Centers (CXC) to track performance.
• Foster an environment for cross-functional learning and integration.

Minimum Requirements:

• Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and/or Logistics.
• 2 years’ experience in a customer service role within an FMCG Supply Chain and/or Logistics.
• Valid Code 08 Driver’s License.
• Proficiency in Microsoft Office.
• SAP experience preferred.
• Knowledge of customer service principles.
• Demonstrates reliability.
• Good interpersonal skills/builds good relationships.
• Ability to work under pressure.
• Verbal ability and communication skills.
• Excellent self-management and planning skills.
• Strong achievement orientation.

Please Note: Only shortlisted applicants will be notified.

At SAB, we value diversity and equal opportunities. We encourage applications from individuals of all backgrounds, regardless of gender, ethnicity, religion, ideology, disabilities, age, or sexual identity. Join our team today and contribute to our commitment to excellence in distribution management!