Hotel Sales Executive – Orion Group

Hotel Sales Executive needed at Orion Group

Are you passionate about the hospitality industry and have a knack for sales? Do you thrive in a dynamic and customer-focused environment? If so, we invite you to become a valuable part of our team as a Hotel Sales Representative at Orion Hotels & Resorts (South Africa) (Pty) Ltd.

Position Overview:

The Hotel Sales Executive will be responsible for driving revenue by promoting and selling our hotels’ services and facilities to potential clients. This role requires a strong sales background, excellent communication and negotiation skills, and a passion for customer service. The primary goal of the Hotel Sales Executive is to maximize hotel revenue through securing corporate accounts, group bookings, and individual reservations.

Key Responsibilities:

1. Identify and engage prospective clients across various sectors, including corporate, group, and leisure markets, to generate new business opportunities.
2. Cultivate enduring relationships with corporate clients, event organizers, travel agencies, TMCs, STOs, PCOs, and FITs.
3. Conduct on-site visits to prospective clients, showcasing our hotels’ amenities, services, and facilities while effectively communicating the value proposition of partnering with us.
4. Promptly and professionally respond to incoming inquiries, furnishing potential clients with comprehensive information about our hotels, their offerings, and availability.
5. Stay abreast of industry trends and market dynamics, analyzing our competitors to unearth fresh business prospects and devise strategies for enhancing market share.
6. Develop and deliver compelling sales proposals, contracts, and negotiations to secure new business, adeptly addressing potential objections or concerns from clients.
7. Foster and maintain positive relationships with existing clients, ensuring their needs are met and promptly addressing any concerns or issues.
8. Collaborate with the marketing team to devise and implement effective strategies and campaigns aimed at generating leads and driving revenue.
9. Maintain meticulous records of all sales activities, client interactions, leads, and bookings utilizing CRM software or other designated systems.
10. Attend industry trade shows and networking events to promote our hotels and forge new partnerships and contacts.
11. Provide regular reports on sales performance, revenue metrics, and market trends to management, highlighting areas for improvement or attention.

Qualifications and Skills:

• Minimum Grade 12 or equivalent qualification.
• Preferably possess tertiary qualifications in marketing, business administration, hospitality management, or a related field.
• Must hold a valid driver’s license and have reliable transportation.
• Demonstrated sales experience, ideally within the hotel or hospitality sector.
• Exceptional communication and interpersonal skills, capable of fostering strong relationships with clients and colleagues.
• Proficient negotiation and presentation abilities to effectively close deals and secure new business.
• Self-motivated with the ability to work independently, managing time and resources to meet sales targets.
• In-depth knowledge of the hotel industry, including market trends and competitors.
• Proficiency in using sales and CRM software, as well as MS Office suite.
• Positive demeanor with a customer-centric mindset and a dedication to delivering exceptional service.
• Flexibility to travel and work varied hours, including weekends and evenings, as necessary.