Restaurant General Manager | KFC

As the Restaurant General Manager at KFC South Africa in Kimberley, Northern Cape, your role is pivotal in leading and overseeing all aspects of the KFC restaurant business. You’ll cultivate a culture of pride and excellence among all employees, driving continuous growth and success through innovative strategies and exceptional customer service. By prioritizing hospitality and customer satisfaction, you’ll ensure every customer enjoys an outstanding experience with KFC.

Job Functions:

PEOPLE – 30%

• Ensure all employees understand and embody the company’s culture principles on every shift.
• Manage staffing levels effectively using the KFC Bench Planning process.
• Rigorously follow legislative requirements for recruitment and employee management.
• Conduct robust Performance Appraisals and Individual Development Plans (IDPs) with managers and employees.
• Develop a high-performance culture through proactive team development and talent pipeline management.
• Handle in-store Employee Relations issues promptly and consistently.
• Ensure compliance with Health, Safety, and Food Hygiene regulations at all times.
• Conduct disciplinary enquiries when necessary.

CUSTOMER – 20%

• Create a customer-focused environment that appeals to KFC’s diverse customer base.
• Address customer complaints promptly and in line with company policy.
• Review customer feedback reports regularly and implement action plans for improvement.
• Utilize company tools and reports to ensure excellent customer service.

SALES – 30%

• Maximize sales through exceptional operational standards and customer service.
• Set and communicate sales goals to the team, striving to exceed targets consistently.
• Discuss and execute local marketing activities to optimize sales growth.
• Develop a strong sales culture in the store, setting clear targets for every shift.

PROFIT – 20%

• Maximize restaurant profitability by controlling all costs effectively.
• Develop strategies to maximize profitability, adapting as needed.
• Accurately forecast sales and labor to reflect trends and promotions.
• Complete financial audits and analyze paperwork regularly to drive improvement.

GENERAL

• Deputize for Area Coach when required.
• Provide support to KFC restaurants within the area as needed.
• Attend meetings and training sessions as required.
• Act as an ambassador of KFC at community events.
• Embrace and implement changes to KFC systems and processes.
• Search for talent outside the KFC business and escalate as appropriate.
• Prepare and present business results at bi-annual meetings.

Requirements:

Education:

• Matric Certificate
• Post-matric qualification (Diploma in Retail/Hospitality/Business Management)

Experience:

• Minimum 3 years of management experience, preferably in a restaurant or similar setting.

Skills:

• Commercial awareness and understanding of P&L.
• Strong sales focus and customer orientation.
• Coaching and HR/IR knowledge.
• Excellent communication and presentation skills.
• Track record of developing people and driving results.