Hospitality Manager

Faircape Careers – Hospitality Manager

Faircape, a prominent provider of retirement living solutions across the Western Cape, seeks a dynamic Hospitality Manager to oversee front-of-house operations across six villages, including Heritage Manor, Bridgewater Manor, and Onrus Manor. As a key member of the team, you will lead front-of-house teams to ensure seamless service, exceptional customer satisfaction, and a warm welcome for residents and healthcare center patients.

Responsibilities:

• Supervise and manage front-of-house teams across all villages, ensuring adherence to best practices and delivery of exceptional service.
• Implement operational procedures to enhance service excellence and oversee continuous improvement initiatives.
• Address service complaints promptly and effectively, collaborating with Food Service Managers.
• Manage staffing levels, conduct performance evaluations, and facilitate staff training and development.
• Liaise between management, trustees, and catering committees, addressing concerns and ensuring effective communication.
• Attend catering committee meetings and oversee event setups, ensuring quality and quantity of equipment.
• Maintain clear health, criminal, and credit records, along with contactable references and a valid driver’s license.
• Flexibility to work Monday to Friday, 08:00 – 17:00, with occasional roster adjustments and standby availability as needed.

Qualifications:

• Tertiary qualification in hospitality preferred.
• Proven experience in the hospitality industry, including multi-site management.
• Strong leadership, interpersonal, and organizational skills.
• Customer-centric mindset with a commitment to exceeding expectations.
• Proficiency in managing catering and food services, along with staff training and development.
• Knowledge of serving etiquette, basic wine, and current culinary trends.
• Ability to implement procedures and demonstrate computer proficiency.
• Well-spoken, presentable, and capable of effective communication.

Remuneration:

• Salary range: R 30,000 Cost to Company per month, dependent on qualifications, experience, and market factors.

To learn more about Faircape and this exciting opportunity, visit our website at www.faircape.co.za. Applications will be considered for two weeks from the date of submission. We thank all applicants for their interest, but only successful candidates will be contacted.